Frequently Asked Questions

How can I contact customer service?

Email info@innovision.gmbh. For order questions, please include your order number.

How long does delivery take?

We ship within the EU with UPS. Normal delivery takes approximately 1 to 3 business days after processing and receipt of payment.

Is free shipping available?

No. Shipping costs for your country are shown at checkout before you place the order.

How do I return an item?

You can withdraw from your purchase within 14 days of receiving the goods. EU returns must be sent independently and with sufficient postage to our return address. We do not provide a free return label.

Can I exchange an item directly?

Direct exchanges are not available. Return the unwanted item and place a new order for the correct size or product.

Which size is right for me?

Use our size guide and check the product-specific advice. If you are unsure, contact us by email.

What should I do if an item is incorrect or damaged?

Before returning it, contact us with your order number and photos at info@innovision.gmbh.